Workforce Rep Sr
Primary Responsibilities: Manage staffing levels to meet business needs on a day - to - day basis Create shift schedules in WFM system Use workforce management software and call volume history to help...
Workforce Rep Sr
18 March 2:58 PM
Salary: $59346 — $59346
Company: UnitedHealth Group
Location: Bee Cave, Travis County
Description
Primary Responsibilities: Manage staffing levels to meet business needs on a day - to - day basis Create shift schedules in WFM system Use workforce management software and call volume history to help manage intra-day staffing levels to determine the most effective methods for staffing adjustments Utilizes WFM tool to observe agent adherence and compare to agent scheduled state Manage real-time call traffic to help ensure that service levels are met and OB campaigns are completed Makes recommen… View full job description
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